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Property Maintenance

We keep your investment safeguarded

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Maintenance and Property Inspections

Elgin Property Maintenance

We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! We offer our residents a secure portal to submit all maintenance issues, which can be accessed online with a simple click. Our Vendors are trustworthy and very quick to respond. We coordinate and communicate with the tenants, with you, and vendors for our maintenance scenarios. Protecting and maintaining your home and your investment is a top priority for us.

Vendor bills and receipts are emailed monthly with Owner Statements and are also available through our online Owner Portal.

How This Benefits You

  • We offer quality repairs at competitive prices
  • You can rest easy knowing your home is protected nights, weekends and holidays
  • Accurate billing so you can keep track of your investment
  • Prompt response to protect your property and keep your tenants happy

By addressing maintenance promptly and professionally - your property will be protected and your tenant is more likely to stay long-term.

  • We conduct routine inspections and prepare a detailed property survey report to ensure your investment is protected.
  • No more midnight interruptions, we are on call and available 24/7. Sterling & Associates Property Management will take all tenant maintenance requests on a 24/7 basis and handle all maintenance work.
  • Tenants can submit work orders via our maintenance request link in our Tenant Portal or in case of emergencies through our 24/7 repair center hotline.
  • Tenants are able to get in touch with the on-call property management staff with their maintenance requests at any time of the day, 365 days a year.
  • We have an extensive network of subcontractors in all trades such as painters, electricians, plumbers, carpet installers, HVAC specialists, and appliance technicians. Because of the volume of work our company requires, we are able to receive high quality service at fair prices. This saves you time, money and headache!

We qualify our vendors on three criteria:

  • We only work with vendors that provide high quality work and craftsmanship in their field. In addition, we require our vendors to hold proper insurance and licensing.
  • We only work with vendors that provide competitive and fair pricing. As we have lots of work to be done, we are often able to negotiate ‘less than market’ pricing.
  • We require our vendors to contact and coordinate with our tenants within 24 business hours for non-emergency and immediately for emergency repairs.

Get started with your FREE PROPERTY CONSULTATION by completing the form .

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Owner or Renter?

As Your Elgin Property Manager, We Take Care of Everything.

Marketing

Strategic marketing is essential to attracting high-quality tenants. For every property we manage, we conduct a customized market analysis to determine the ideal rental rate that maximizes your investment's return.

Tenant Screening

We conduct extensive screening on all tenants and handle everything from moving your qualified tenant into their new home, to rent collection, to handling maintenance issues.

Rent Collection

We make sure you get paid on time, every time. You no longer have to worry about rent showing up in your bank account because we take care of everything so you have to worry about nothing.

Maintenance

Our 24/7 Repair Center is always open to protect your property around the clock. We have low, normal urgent protocols to ensure cost control and pre-screen all of our vendors.

Financial Reporting

With our detailed financial reporting tools, it's never been easier to keep tabs on your investment. Log into your owner portal to view statements and stay in tune with how your investment is performing.

Eviction & Pet Protection

If a legal eviction becomes necessary WE will pay YOUR legal fees If a pet does damage to your property, WE will pay for that too! (some restrictions apply).

  • "This was by far the best experience I've ever had with a property management company. Cecilia Whitley has exceeded all expectations—quick to respond, highly professional, and genuinely friendly. They made the entire process smooth and stress-free. If you call Sterling & Associates Property Management and have the opportunity to work with any of the Executive Property Managers, rest assured you're in excellent hands. Thank you!"

    G. Miller

  • "Sterling & Associates Property Management has been outstanding. After dealing with a previous company that consistently let us down, we needed a team that would communicate effectively and take care of our tenants. Cecilia Whitley has completely turned things around—our tenants are happy, and we finally have peace of mind. They've truly improved our entire experience as property owners."

    B. Short

  • "Cecilia Whitley at Sterling & Associates Property Management helped me through a nightmare situation with a problem tenant and guided me through the legal challenges they created. As a single-property owner, I was able to hand off nearly every responsibility—and it saved me an incredible amount of stress and time."

    N. Stewart

Areas We Serve