Know your property you’re protected with our guarantees
Happiness Guarantee
We believe in quality customer service. If for any reason you wish to discontinue your service with us, you can cancel your agreement at any time with no penalties. We believe we should earn your business every day.
Leasing Guarantee
If we place a tenant and they break their lease during the first 6 months - we will find a new tenant at no cost to you.
Leasing Fee Guarantee
You don't pay us a leasing fee until we have a signed lease AND money paid from the tenant.
Risk Mitigation Guarantee
For added peace of mind, we offer our owners up to $1,000 in pet damage protection for any approved pet—covering damages beyond the tenant's security deposit.
Additionally, in the event of an eviction, we will reimburse up to $1,000 in legal fees if those costs exceed the tenant's security deposit. *Maximum payout per lease not to exceed $1,000 - see eligibility requirements.
Management Fee
We believe that if we can't collect the rent - then we should NOT get paid. You only pay us a management fee if we successfully collect the rent due.
Rent Deposit Guarantee
We know you want your money fast! We ACH your tenant rent into your bank account by the 10th day of each month.
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Elgin Property Management Services
"This was by far the best experience I've ever had with a property management company. Cecilia Whitley has exceeded all expectations—quick to respond, highly professional, and genuinely friendly. They made the entire process smooth and stress-free. If you call Sterling & Associates Property Management and have the opportunity to work with any of the Executive Property Managers, rest assured you're in excellent hands. Thank you!"
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Elgin Property Management Services
"Sterling & Associates Property Management has been outstanding. After dealing with a previous company that consistently let us down, we needed a team that would communicate effectively and take care of our tenants. Cecilia Whitley has completely turned things around—our tenants are happy, and we finally have peace of mind. They've truly improved our entire experience as property owners."
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Elgin Property Management Services
"Cecilia Whitley at Sterling & Associates Property Management helped me through a nightmare situation with a problem tenant and guided me through the legal challenges they created. As a single-property owner, I was able to hand off nearly every responsibility—and it saved me an incredible amount of stress and time."